We use varied couriers with a tracking number. Please note delivery times are during business hours.
Please add a $10 flat fee for items posted within Australia
For international shipping please add $35 flat fee. Some products may not be available for international shipping.
Items are sent on the next business day. Please allow 3-5 business days for receipt of goods.
If in the event there is a hold up with your delivery, we will contact you.
Change of mind on goods - We will happily issue a credit note within 7 days of purchase, and only if the item is in its original state + unused.
Damaged or Faulty goods- In the unfortunate event that your online purchase arrives damaged please email us within 24hrs of receipt to firstname.lastname@example.org We will endeavour to organise you a replacement.
tsunagu reserves the right to refuse any returns where the product has been used or deemed altered from its original state.
No returns on Sale items.
tsunagu is committed to protecting your privacy while you interact with our content, products and services.
Information Security: For an order to be placed with us, we need to hold personal information including your name, email address, phone number, shipping address and credit/debit card details so that we can process and fulfill your order. To ensure this information is kept safe, a Secure Socket Layer (SSL) encrypts the information before it is sent to us, which is the industry standard.
Payment Security: All orders are securely processed by Stripe / Paypal / ANZ, ensuring that your information is kept safe at all times.