What we're looking for

TSUNAGU Project is seeking a talented individual who possesses infinite curiosity. You will be the friendly face of our store, creating a beautiful space our of our store. You will oversee and supervise all operation of the Front of House. You will work hand in hand with the entire on-site team as well as the management team, creating a beautiful space to host our guests.

Ideal skills

• 3+ years experience in hospitality
• Attention to detail
• Appreciation and understanding of good customer service
• Able to lead the team by example
• Willingness to learn new skills and ideas
• Excellent communication skills
• Organised and punctual

What's involved

• Wages and Salary will depend on each individual Part time employment | starting from Level 1 Restaurant Industry Award (MA000119) with skills bonus as you progress Full time employment (38hrs) | starting from $60,000 - $80,000+ per annum
• Weekend penalty rates and annual loading on top aligning with all industry award rates
• Superannuation, annual and sick leaves
• Staff discounts across all TSUNAGU Project venues

Responsibilities

• Deliver excellent customer service and serve guests
• Oversee front-of-house operations to ensure smooth service
• Manage staff rostering and shift scheduling
• Manage team performance and provide feedback
• Track sales performance and meet revenue targets
• Implement strategies to maximise revenue
• Maintain high standards of service quality
• Resolve customer issues professionally and efficiently
• Ensure a safe, clean, and hygienic environment
• Guide and support front-of-house staff
• Manage events and catering
• Plan promotions, seasonal items, or special offers
• Manage social media presence and promote products to drive engagement and sales

How to Apply

• Please upload resume and references that best showcase the relevant things you've done.
• Interview will be held via Zoom or in person, and the details will be sent to you by email.